Craftsmanship Guarantee

Craftsmanship Guarantee

At THE CHURCH BAG, we believe true luxury is defined not only by design but by the integrity of craftsmanship. Each bag is created with precision, care, and purpose—made to move with you through every moment.

To honor this commitment, we offer our 12-Month Craftsmanship Guarantee on every bag purchased directly from us or from an authorized retailer.

What’s Covered

Our Craftsmanship Guarantee protects you against faults in workmanship, including:
    •    Stitching that comes undone due to defective construction
    •    Handles, straps, or seams detaching from the body of the bag
    •    Hardware (handles) breaking or malfunctioning due to a defect

What’s Not Covered

To preserve the integrity of our promise, the following are not included under this guarantee:
    •    Normal wear and tear (scratches, scuffs, fading)
    •    Accidental damage or misuse (including overloading the bag)
    •    Water damage, stains, or exposure to oils or chemicals
    •    Repairs or alterations completed by a third party

Our Promise to You

If your bag experiences a fault in craftsmanship within 12 months of purchase, we will gladly repair or replace it—at no cost to you. If the exact style is no longer available, we will offer a bag of equal value.

How to Make a Claim
    1.    Contact us at info@thechurchbag.com with your order number, photos, and a description of the issue.
    2.    Our team will review your claim and provide next steps.
    3.    If covered, we will arrange for repair or replacement.

 

Thank you for choosing THE CHURCH BAG — a piece designed with purpose, carried with confidence.